Basingstoke & Deane Council Pest Control
Basingstoke & Deane offer a subsidised service only for rats and only for people on income support related benefits. Everybody else is directed via a web ling to The Yellow Pages web site or to the Buy with Confidence Scheme. First even though our company, PEST UK has a large presence on the Yellow Pages web site (also known as hub or yell.com) I do not believe that this is something a local council should advise their customers to do. Any company can advertise with this organisation. Unlike the Buy with Confidence scheme there is no vetting procedure. At PEST UK we are in the Buy With Confidence Scheme but we believe that the British Pest Control Association (BPCA) is a much safer and more pest control oriented site to direct people to. It also gives the customer far more choice than the buy With Confidence scheme.
From our experience at PEST UK advising customers to access pest control companies through a third party organisation like the BPCA is by far the best solution.
All the other Councils in the Berkshire, North Hampshire, Oxfordshire, South Bucks, West Surrey and Middlesex areas where the local council operates their own pest control service has lead to, in some cases an over priced service (especially in the London areas) and often a poor service either carried out by the council themselves or their ‘appointed contractor’. This is mainly that if the pest controller works directly for the council or the pest control company has a long term contract with the council then they don’t really have to try that hard. They also normally have a fixed number of staff which leaves them unable to deal with the many fluctuations in the numbers of pest control jobs required which in turn soils the council pest controls reputation as people will say, “they charge a great deal of money, can’t stick to a time and there is a waiting list of several days”.
Private companies have the flexibility to deal with these fluctuations by employing more (fully trained, in the case of PEST UK) and/or extending working hours and having more staff working at weekends etc.