PROMPT Professional Pest Controllers Register

In Pests, PestUK Customer Information

PROMPT/BASIS

The PROMPT/BASIS organisation ensures that individual members (the individual is the member not the company) have the correct pest control qualification to start with, the minimum requirement for entry into the scheme is the Royal Society for Public Health (RSPH) Pest Control Certificate, The RSPH/BPCA Level 2 Award or Level 2 Certificate in pest control or part 1 of the British Pest Control Association (BPCA) Diploma, Part I or II. Once a person has joined they have to earn points to remain a member. Points are earned by training courses, attending seminars or meetings with relevant topics, subscribing to certain trade, safety or training magazines or publication. They do have a ‘find a pest controller’ section on their website but although this has been on the PROMPT/BASIS web site for several years it doesn’t work. I have complained about this (as other companies have) several imps over the past years but nothing has ever been done. They don’t seem to be bothered. Unlike the BPCA they have a captive market. On some of the pages some companies are listed, again we have asked to be listed but are always ignored.

I would not be a member of this organisation if I had a real choice but membership is a criteria for being a BPCA member. It is at worst corrupt and at best inefficient and ignores its own members. There are other ways to earn the points but for small pest control companies for various reasons is unpractical and expensive. I believe the function of PROMPT/BASIS for pest controllers should be carried out by the BPCA.

Once a member you get a photo ID membership card and a certificate which is renewed every year. Prospective customers do know that the person who chooses a PROMPT/BASIS member gets a fully qualified technician. Trouble is there is know way of telling who is in the scheme as the ‘find a pest controller’ does’t work on their website.